PJHERBAL CLINIC – Segerea Branch
Effective Date: January 1, 2025 · Last Updated: September 2026
At PJHERBAL CLINIC, we are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.
When you use our platform, we may collect the following information: • Personal identification: Full name, phone number, email address • Delivery information: Region, district, street address • Order data: Products purchased, quantities, payment method selected • Account data: Login credentials (stored securely via Supabase Auth) • Usage data: Pages visited, search queries, device type (for analytics purposes)
We use your information to: • Process and fulfill your orders • Contact you regarding your order status and delivery • Send order confirmations and updates via WhatsApp or SMS • Improve our products and services • Respond to customer support inquiries • Comply with legal obligations
We do not sell, trade, or rent your personal information to third parties. We may share your information with: • Delivery partners: Only your name, phone, and delivery address for order fulfillment • Payment processors: Only transaction-relevant data (we do not store payment credentials) • Legal authorities: When required by Tanzanian law or court order
We take the security of your personal data seriously. We implement: • Encrypted data transmission (HTTPS/SSL) • Secure database storage via Supabase with Row Level Security (RLS) • Access controls limiting who can view customer data • Regular security reviews However, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.
Our website uses cookies and similar technologies to: • Maintain your shopping cart session • Remember your login state • Analyze website traffic and usage patterns (via Google Analytics) You can disable cookies in your browser settings, but this may affect the functionality of our website.
You have the right to: • Access the personal data we hold about you • Request correction of inaccurate data • Request deletion of your account and associated data • Opt out of marketing communications • Lodge a complaint with relevant data protection authorities To exercise these rights, contact us via WhatsApp at +255 763 963 644 or email us.
We retain your personal data for as long as necessary to: • Fulfill the purposes outlined in this policy • Comply with legal and regulatory requirements • Resolve disputes and enforce our agreements Order records are retained for a minimum of 3 years for accounting and legal purposes.
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated effective date. We encourage you to review this policy periodically.
If you have questions about this Privacy Policy or how we handle your data, please contact us: PJHERBAL CLINIC – Segerea Branch 📍 Segerea, Dar es Salaam, Tanzania 📞 Head Office: 0763 963 644 📞 Alt Line: 0750 405 256 💬 WhatsApp: +255 763 963 644